Refund policy

Refund Policy

We want you to love your ResetRep gear. If something isn't right, here's how returns work:

Unused items in original packaging can be returned within 30 days of delivery for a full refund, minus original shipping costs. Due to hygiene standards, worn compression sleeves, BFR bands, and similar products can only be returned if defective or damaged on arrival — unused items in sealed packaging remain eligible for standard return.

If your item arrives damaged or defective, contact us at [support email] within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

For eligible returns, contact us to receive return instructions before sending anything back — items returned without prior authorization may not be accepted. Depending on the item, we may issue a refund without requiring return shipment, at our discretion, particularly for lower-cost items where return shipping would exceed the item's value.

Refunds are processed within 5-10 business days of approval and issued to your original payment method. Please allow additional time for your bank or card issuer to post the refund.

Sale items and any item marked "Final Sale" at time of purchase are not eligible for return or refund.

Shipping Policy

Orders are typically processed within 1-3 business days. Once shipped, you'll receive a confirmation email with tracking information.

Delivery times by product:
Delivery times vary by item, since some ship from our US warehouse and others from our international fulfillment partners:

  • US Warehouse items (Sauna Blanket, Compression Recovery System): 2-5 business days
  • International-fulfilled items (BFR Bands, Cold Plunge Tub, Chalk Bags): 5-11 business days

Exact estimated delivery windows are shown on each product page before checkout.

Shipping costs are calculated at checkout based on your order total and location. Free shipping is available on qualifying orders as noted at checkout.

Once your order ships, ResetRep is not responsible for delays caused by the carrier, customs processing, or incorrect shipping information provided at checkout. Please double-check your address before completing your order.